- When a unit comes in for repair, you must
always perform a Unit History first. It will allow you to determine
(amongst other things):
1. if the unit is under warranty;
2. if there are campaign repairs to perform;
3. what previous repairs were performed on the unit.
- Your Work Order is the most important document for this
procedure. Using a clear and complete Work Order for you dealership is of
the utmost importance.
- Remember to Save your Unit Claim if you get an Error
message and cannot correct it. This will allow the Support Team to
view it and help you out.
- Canadian Dealer, dial: 1-800-361-9980
- U.S. Dealer, dial: 1-800-366-6992
- It can be useful to Save your Unit Claim at different
stages of repair progression, when all repairs are complete then you can
verify and submit the Claim.
- You should always use the Verify button. It can be very
useful to confirm you have the correct information in the Unit Claim, just
click on it to validate the information you have entered (i.e. part number).
- There are still two types of B.E.S.T. programs (old
and new) in effect and coverage differs according to which program was purchased
for a unit. However, the claim type selected is
still Extended Service.
- When you request for extra labor, you should always
justify it in the nature of defect box. If you do not, it could be
rejected
Your next tab in the sequence is the Field Descriptions
Tab. Click on it to proceed with this training.
